Pre-certification/Referral

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Pre-certification/Referral

Each proposed hospital admission and inpatient or outpatient surgery must be Pre-certified for medical necessity, which means the insured person or their attending physician must call the number listed on the insurance identification card prior to admittance to a hospital or performance of a surgery. In case of an Emergency Admission, the Pre-certification call must be made within 48 hours of the admissions, or as soon as reasonably possible. If a hospital admission or a surgery is not Pre-certified, eligible claims and expenses would be reduced by certain percentages such as 20%, 50% that varies by insurance plan. Pre-certification is not an assurance of coverage, a verification of benefits, or a guarantee of payment. All medical expenses must meet usual, reasonable, customary, and eligible payment guidelines.

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